Learning Design and Delivery

Mind The Gap helps transform Organisations and Individuals by identifying, designing and embedding bespoke learning and organisational development initiatives to exceed business targets.

Learning Design and Delivery Services

  • Customised Capability Building Solutions

  • Instructional Design (Virtual or Instructor-Led)

  • E-Learning design and development (High level and Storyboard)

  • Facilitation (Virtual or Instructor-Led)

  • Curriculum Development

  • Blended Learning Interventions (i.e. 70:20:10)

  • Onboarding / Induction Programs

  • Learning and Career Pathways

  • Knowledge Transfer to transition to BAU

Case Study

Context

System Operations is a critical technical function within WaterNSW to manage the supply and demand of water across NSW with a significant number of team members transitioning to retirement over a 12month period. Many of the core operating processes, procedures and critical technical expertise are implicit knowledge areas, presenting a significant risk to business continuity and the overall customer and employee experience. Speed to competency for a new starter to reach peak performance takes 4 years which is unsustainable for existing and new starters, impacting attrition, retention and attraction of technical talent in a labour short market.

Solution

A strategic, sustainable, structured and and formalised approach to learning and development mitigated a number of operational and psychosocial risks to ensure Water is Delivered, When and Where it Matters. The Rapid Onboarding Program comprises of 20+ videos, 6 eLearning courses, 18 Quick Reference Guides and 30, 60 and 90 day plans to reduce the speed to competency and retain critical business knowledge and talent for business continuity. Collaboration across WaterNSW helped to educate other parts of the business about Systems Operations and the program is available to all WaterNSW current and future employees to become an employer of choice.

Benefits

  • Business continuity of core operations across NSW

  • Knowledge transition and retention of critical technical expertise and talent

  • Sustainable, structured and formalised onboarding experience for current and existing employees

  • Speed to competency reduced from 4 years to 6 months

  • Flexible anywhere and anytime learning experience for a remote and dispersed workforce (blended learning model)

  • Best practice onboarding solution to become an employer of choice.

  • Case Study Results

  • 100%

    rating for the overall level of satisfaction with Mind The Gap Consulting as ‘very high’

  • 100%

    of the workforce completed the Rapid Onboarding Program within the first 3months

  • 6

    eLearning courses designed, developed and published across WaterNSW for business continuity and knowledge retention

  • 143%

    reduction in time for job mastery down from 36 months to just 6 months

  • 20%

    Increase in overall employee engagement score (2022 results)

  • 33%

    Decrease in attrition rate (2022 results)

  • "Thanks again for the awesome job and your perseverance with this project. New starters now have the fundamental learning and capability development material to support their initial journey as employees.The Mind the Gap team were a pleasure to work with and have helped the team beyond my expectations. A big thank you for making a difference to our people and our customers."

    Ashley Webb, General Manager Water Planning & Delivery.

    WaterNSW

Award Winning Solution

The Rapid Onboarding Program received a number of national awards at both the Australian Institute for Learning and Development (AITD) and LearnX Awards. A short overview of the project is available below.

Interested to explore further?

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